Trust is what matters

Company reviews provide valuable feedback that companies can use to improve their products or services. A study published in the Journal of Marketing found that negative online reviews can provide companies with important information about customer complaints and suggestions for improvement. Companies that respond to customer feedback by improving their products or services are more likely to retain satisfied customers [Verhoef, Neslin, & Vroomen, 2007].

According to a study published in the Journal of Consumer Research, customers who read online reviews are more likely to perceive the reviewed product or service as trustworthy and redible. When customers see positivereviews of a company, they are morelikely to trust that company and itsofferings. [Lu, Huang, & Zhang, 2014]

Research shows that companies risk losing as many as 22 percent of customers when just one negative review is listed on a page like Google results, and 44 percent of customers when two negative results are posted. Outstanding customer service might need extra attention, but successful companies know how to satisfy their customer needs. [SEOMoz, Inc., a ZiffDavis company]

Kitzee Reviews Are Authentic, Reliable and Local

What sets Kitzee reviews apart is the fact that we have Artificial Intelligence and an entire team dedicated to ensuring the integrity of home owners’ honest reviews posted on site. All reviews, positive, negative or somewhere in between undergoing the exact same moderation process. We know 98% of Thai home owners search for reliable reviews before hiring so we take our approach seriously so that you can feel confident hiring based on the reviews you read on our website.

We encourage home owners to write their review after the completion of any home improvement project, no matter how big or small, to contribute to our community and empower homeowners using your experiences with pros.

Why does it pay to collect reliable customer reviews? Independent research shows that reviews are the number one factor consumers consider when making purchasing decisions. Online reviews have become a critical source of strategic insights for businesses in every industry. Whether you are measuring customer service, benchmarking against competitors, or searching for hidden opportunities, online reviews provide real-time consumer insights that few other sources can offer.

[SOCi Inc, 2021 Localized Marketing Benchmark Report]

Research also shows that companies risk losing as many as 22 percent of customers when just one negative review is listed on page one of Google results, and 44 percent of customers when two negative results are posted.