Privacy Policy

Key Terms

Content - means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, services requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Website.

Consumer, Home Owner - means a User who is registered to search for companies on the Website, seeks services from companies on the Website, contact a service provider, is registered for preparing and publishing company reviews, utilises the Website, or otherwise uses the Website to, or agrees to these terms in order to receive, review, or facilitate the receipt of services. Because a Consumer may be, or may become, a customer of a service provider presented on the Website, a Consumer is often referred to as a “customer” or a “Customer” on the Website and in marketing materials related to the Website. "Website" means all Kitzee websites, mobile or other applications, software, processes and any other services provided by or through the Company.

Service Provider - means a participant on the Website who uses, or is registered to use, the Website to present their offers, provide services, receive payment for, or facilitate the provision of services. Service Provider are often referred to as “companies” on the Website.

Kitzee Content - means all Content Kitzee makes available on or through the Website, including any Content licensed from a third-party, but excluding User Content.

User, Participant - means a person or entity who completes Kitzee's account registration process, agrees to these terms and conditions and governing policies, utilises any services offered by or through the Webpage, or a person or entity who submits or receives a request through the Website, including but not limited to Service Providers and Consumers.

User Content - means all Content submitted, posted, uploaded, published, or transmitted on or through the Website by any User of the Website, including but not limited to photographs, profile information, descriptions, postings, reviews, requests, messages, and payments made through the Website, but excluding Kitzee Content and Feedback.

Scope of Policy

This Policy shall apply to the following:

• natural person(s) who is customer / service user of the Company
• natural person(s) who is entrepreneur, shop, business partner, service provider, or party in a contract with the Company
• natural person(s) who involves with or related to juristic person who is customers / service users, entrepreneur, shop, business partner, or service provider of the Company e.g., shareholders, directors, attorneys, coordinators, communicators, employees, or any assignee.
• natural person(s) who is not customer / service user of the Company, but it is necessary for the Company to collect, use, and/or disclose personal data e.g., person(s) viewing websites or applications of the Company or use the services of the Company at branch offices.
• natural person(s) who disclosed personal data to the Company, or in which the Company received personal data, whether directly or indirectly, by any means.

Personal Data to be collected

“Personal Data” means any information pertaining to data subject, or enables the identification of data subject, whether directly or indirectly.

How we collect and store information depends on how you access and use the Website. We collect information in multiple ways including when you provide information directly to us, when you permit third-parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device.

Personal Data that the Company collects, uses and/or discloses may vary in accordance with the scope of service that you use or your other interactions with the Company, shall include but not limited to the following Personal Data:

• First name, last name, company name, pictures, photographs, videos;• Contact information: home, business, project or mailing address including ZIP codes, e-mail addresses, home or business telephone numbers;
• Information specific to services you are requesting or offering through the Website, such as a business name, service description, qualifications and credentials;
• Usage information of services, network services, and other information related to the provision of services;
• Other information relevant to User surveys and/or offers;
• Information about your project, home, request or need;
• Financial information such as payment information, credit card numbers, and bank account numbers;
• Information related to the system security;
• Information to be used to improve the quality of services, or to resolve customer’s use of service issues;
• Information necessary for complying with the laws, including information for investigation and use of any relevant actions in the event of any breaches of the terms of services or any unlawful acts.
• in certain circumstances, payment and/or identity verification information;
• any other content you include in communications with other Users through the Website or communications with us;

We may display information related to your business, including your name or your business’s name, publicly on your profile, except to the extent we tell you we will not display such information. If the information you provide us upon signing up for an account differs from the information you provide us as part of the verification data we collect, we have sole discretion in determining which information will be displayed publicly on your profile. We may combine information that we collect from you through the Website with information that we obtain from affiliated and non-affiliated third parties, and information derived from any other products or services we provide.

You are not required to provide us with all such information, but certain features of the Website may not be accessible or available, absent the provision of the requested information.

This list is illustrative, not exhaustive. The Privacy Policy applies to all uses of the Website.

Information from Third Parties

Under certain circumstances content of our Website can be used for reference on Social Networking Sites, and Other Non-Affiliated Third-Parties, such as Facebook These have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult those sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

We may collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information about you from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Website with information that we obtain from such third parties and information derived from any other products or services we provide.

Through non-affiliated third parties, we may also collect information that demonstrates the occurrence of an off-Website communication between a Consumer and a Service Professional in order to ensure accurate charging of fees imposed upon Service Professionals and to enforce the Terms of Use. Except as explicitly stated herein, we will not collect or store the contents of any off-Website communication between a Consumer and a Service Professional.

If you send text messages with a Consumer or Service Professional using the telephone number for that User available on the Website, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms of Use, and for quality and training purposes. As part of this process, Company and the third-party service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.

Legal Basis

It is necessary for the Company to collect, use, or disclose the above-mentioned data on the legal basis of the Thailand Personal Data Protection Act, B.E. 2562 [2019] to perform our contractual obligations with you, to comply with the requests of data subject prior to the effectiveness of such contractual obligations, to comply with applicable laws, or as necessary for lawful interests of the Company. If you do not provide personal data as required, the Company may not be able to provide services or proceed your requests.

Source of Personal Data

Company may receive your Personal Data from different sources.

Information may be collected directly from you during your use or access of the Website, such as:

• Information collected during the request submission, application, registration, participation on the Website, entering into the service agreements with the Company, enrolment for electronic newsletters, entering a sweepstakes or contest, or register for a promotion;
• Information collected from your submitted survey, send-receive emails, reviews, content, or other communication channels between you and the Company, submitting or responding to a quote or other information, or making any purchases, downloading or using mobile applications, or otherwise communicate with us or other Users through the Website;
• Information collected from the use of service, network and other functions related to the services, and transmission of User Content (e.g. reviews or comments);
• Information collected from the Company’s websites through cookies (following the Company’s Cookies Policy)
• Information that you provided to the Company through online channels (e.g., mobile applications or Company’s website, etc.)
• Information collected before or during your participation as business partner, partnership, or party to a contract with the Company.

The Company may receive your personal data from other sources not directly from you where such source has the right to disclose your personal data as permitted by laws such as government sectors, subsidiary companies, business partners and subcontractors that have been trusted by the Company to register and provide services to you.

We and our third-party service providers, which include ad networks and analytics companies, may use cookies, web beacons, clear GIFs, pixel tags, and other tracking technologies to passively or automatically collect information about the computers or devices (including mobile devices) you use to access the Website. As described further below, we may collect and analyse information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track and record when and how frequently you access or use the Website, or how you browse the Website. We use this information (including the information collected by our third-party service providers) for Website analytics (including to determine which portions of the Website are used most frequently and what our Users like/do not like), to assist in determining relevant advertising (both on and off the Website), to evaluate the success of our advertising campaigns, to better understand User behaviour, personalise preferences, perform research and analytics, and improve the Website, and as otherwise described in this Policy, to develop reliable Machine Learning Algorithms to provide data services.

We may also use local shared objects (also known as "flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

Location Information

When you use the Website, we may collect general location information (such as IP address). If you install our mobile app, we may ask you to grant us access to your mobile device's geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Website, including providing you with location-based features (e.g. for identification of professional service provider available near you). To deliver customised content and advertising, we may share your location information with our agents, vendors, or advertisers. If you access the Website through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Website.

Purpose of Collection, Storage, Usage and Disclosure of Personal Data

• We may use your information for the purposes for which you provided it;
• To enable you to use the services available through the Website, including registering you for our services and verifying your identity and authority to use our services;
• For customer support and to respond to your inquiries;
• For internal record-keeping purposes;
• To fulfil the service under a contract to which you are a party or to process the request before entering into a contract;
• To develop and improve the service network to be efficient, and improve and maintain the Website and for product development;
• To facilitate the notification or tracking, claim of products and service payments, fees such as sending service charge notices, product and service purchase orders, notification for product and service payment, issue receipts and tax invoices;
• To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
• To perform data management for submission to any sectors that need to review, whether internal or external, to prevent fraud;
• To perform data analysis for the services, marketing plans, marketing activities of the Company and partners, which the Company is a contracting party or having legal relations;
• To inform and offer privileges, information, news, promotions, and other deals related to the application of, sell and purchase of products or services of the Company, including but not limited to any legal entities, partnership groups which the Company is a contracting party or having legal relations, through emails, short messages (SMS), applications, social media, mobile phones, etc.;
• To apply or register for the services, products ordering, products selling, payment services and online transactions or other services of the Company, as well as, any legal entities, partnership groups which the Company is a contracting party or having legal relations;
• To identify and verify the identity of the applicant for registration and access to the service;
• For Company's market research purposes, including, but not limited to, the customisation of the Website according to your interests;
• To prevent or to avoid danger to a person’s life, body or health;
• To comply with the law and/or other necessity purpose of the legitimate interests pursued by the Company;
• To fulfil other purposes as permitted by law to collect, store, use and disclose personal data without obtaining a consent from the data subject;
• To use this information (including the information collected by our third-party service providers) for Website analytics (including to determine which portions of the Website are used most frequently and what our Users like/do not like);
• To assist in determining relevant advertising (both on and off the Website);
• To evaluate the success of our advertising campaigns, and as otherwise described in this Policy;
• To develop reliable Machine Learning Algorithms to provide data services;
• To provide after-sale services or services requested by you and to support, inform, respond, and resolve any complaints;
• To survey or evaluate your understanding, needs and satisfaction;
• To report information to regulators and the public sector as authorised by law;
• To secure the data security and service network of the Company;
• To secure and prevent any crimes within the Company building and branches such as Closed-circuit television (CCTV).
• To resolve disputes, to protect ourselves and other Users of the Website, and to enforce any legal terms that govern your use of the Website.

We may aggregate and/or de-identify information collected through the Website. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

We may, either directly or through third parties we engage to provide services to us, review, scan, or analyse your communications with other Users exchanged via the Website or as otherwise described in this Policy for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and User support purposes. For example, as part of our fraud prevention efforts, we may scan and analyse messages to prevent fraud or improper actions. We may also scan, review or analyse messages for research and product development purposes, as well as to debug, improve and expand product offerings. By using the Website or engaging in off-Website communications tracked by Company, you consent that Company, in its sole discretion, may, either directly or through third parties we engage to provide services to us, review, scan, analyse, and store your communications, whether done manually or through automated means.

Disclosure of Personal Data to other persons or entities

The Company shall not disclose your identifiable Personal Data to other persons or entities who are not an affiliate of the Company (“third-party”).

Unless otherwise described in this Policy, we may also share the information that we collect from you through the Website as follows:

Affiliates. We may share your information with any Company affiliates.

Consent. We may disclose your information to non-affiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to provide services or products that you have requested (please see below for more details); (b) when we have your permission; or (c) as described in this Policy, our Terms of Use, or any other legal terms governing your use of the Website.

Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfilment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services. As we retain new service providers, we generally seek contractual assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from Company.

Legal Requirements. We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights including enforcing and administering agreements with Users; or (c) defend Company against legal claims. If we are required by law to disclose your information, we will use commercially reasonable efforts to notify you unless (1) we believe in our sole discretion that providing notice could create a risk of injury or death, or that harm or fraud could be directed to Company or Users; or (2) we are precluded from providing notice by law. We will attempt to provide the notice by email if you have given us an email address. While you may challenge the disclosure request, please be advised we may still be legally required to turn over your information.

Protection of Company and Others. We may disclose your information to whomever necessary when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Website, and/or to protect our rights and property and the rights and property of other Users.

Business Transfers. As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all our assets. In such contemplated or actual transactions or where there is any change of control of Company, User information may be among the shared and/or transferred assets.

App Store Providers. We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps.

Academics and Research. We may provide information about Users to third parties for academic and research purposes, in anonymised or aggregated form.

Please be advised that some information you provide and/or that we collect will be publicly accessible. For instance, registration for an account requires that you provide us with your name. Your name (full name, or in some instances, your first name and last initial) may be visible to other Users. Depending on the circumstances, your name may be attached to your Content or information, such as scheduling of services, service requests, reviews, participating in discussions or forums, messaging, and profile information. Certain other people, including other Users with whom you have interacted via the Website, will see information about you that is attached to your name. For example (but without limitation), if you are a Consumer seeking services, the description you provide of your desired services, along with your name, will be shown to some service provider registered in the relevant category along with your name. Thus, other Users may be able to personally identify you based on Content you provide. Similarly, the information we collect, including but not limited to when you last accessed the Website, may be shared with other Users with whom you are interacting or otherwise made public.

We invite you to post Content on or through our Website, including, but not limited to your reviews, comments, pictures, company profile, and any other information. However, please be careful and responsible whenever you are online. If you choose to post User Content on or through the Website, such as through User-to-User messaging or through our review boards, forums, blogs, or other postings, that information: (a) may be or may become publicly available; (b) may be collected and used by third-parties with or without our knowledge; and (c) may be used in a manner that may violate this Policy, the law, or your personal privacy.

Retention period of the Personal Data

The Company will retain your Personal Data for a period necessary to fulfil the purposes of providing services, or for as long as necessary in connection with the purposes set out in the contract or legal relation to be enforced between you and the Company. Unless it is required by applicable laws or regulations enforcing to the Company, to comply with internal practices of the Company, to comply with legal claims, or as requested by regulatory authorities, the Personal Data may be further retained for a period as reasonable and as necessary for each category of Personal Data.

The Company will erase or destroy or anonymise personal data to be an unidentifiable data by following the Company’s data destruction standards, when it exceeds the retention period or when the Company has no right or no other legal basis allows the Company to process your personal data.

Transferring Your Personal Data Overseas

The Company may transfer your personal data to our affiliates or a group of partnerships that the Company is a contracting party or having legal relations, including Cloud Platform Service Provider in foreign countries. However, such transfer of Personal Data shall be for your benefits or benefits to the business as a whole. Such Personal Data shall always be protected in accordance with the Thailand Personal Data Protection Act, B.E. 2562 [2019].

Consent

The Company may further ask for your consent to collect, use, or disclose Personal Data in the following cases:

Sensitive Data, only as necessary for the use or to provide certain services from the Company e.g., data of individual who has visual or hearing impairments, or for the purpose of identity authentication e.g., biometrics. In case that the Company may not apply other legal basis, the Company will ask for your explicit consent.

For the analysis, research, statistics, including the development of products or services of the Company or business partners. In case that the Company may not apply other legal basis, the Company will ask for your explicit consent.

For the operations of marketing, offering of products and services, news, beneficial advice, marketing strategy, or privileges from the Company or business partners. In case that the Company may not apply other legal basis, the Company will ask for your explicit consent.

Your Rights related to Personal Data

You may exercise your rights as permitted by laws, current enforced policies or to be amended in the future, by contacting Company’s representative or exercise the rights by yourself, in the channel provided by the Company, to submit the request, in which the Company will further request evidence to authenticate your identity as data subject.

The Company may charge additional fees on case-by-case basis if it is found that your request is groundless, repetitive, or unnecessarily excessive, and the Company may refuse any untrustworthy, unreasonable, or impractical requests, or may reject your request in accordance with any regulations as defined by law.

With regard to such requests, you have the rights to submit your claims to the Personal Data Protection Act in accordance with the regulations as specified by the law.

Right to Withdrawal of Consent

When you consent to the Company for the specific purpose, you have the right to withdraw your consent at any time, except there are legal restriction or contractual obligations which are beneficial to you. Therefore, withdrawal of your consent may affect your benefits, you should therefore study, inquire about the impact before exercising your right. If your withdrawal causing the Company unable to deliver product or provide some service to you, the Company will inform you about the impact of such withdrawal. In this regard, the withdrawal of consent will not impact the collection, usage, or disclosure of your personal data prior to such withdrawal.

Right to Access and Make a copy of Personal Data

You have the right to access, request a copy of Personal Data such as a copy of Call Detail Record (CDR), invoice or receipt in accordance with the requirements and methods set by the Company at any time or request the Company to provide the acquisition of Personal Data. Therefore, the Company may refuse your request as required by law or by court order, or if your request may cause damage to rights and freedom of third party.

Right to Data Portability

You have the right to obtain your Personal Data in case that the Company has converted your Personal Data in automatic machine-readable or usable format and can be used or disclosed by automatic means, and may request the Company to send or transfer your Personal Data to third party, or obtain the Personal Data that the Company sent or transferred to third party, except in case that the Company cannot execute such portability by automatic means, or it is technically impractical, or the Company have the right to reject your request in accordance with the law.

Right to Objection

You have the right to object the collection, usage, or disclosure of Personal Data as follow, however such objection may cause the Company unable to provide you certain services:

1. Object to receive advertising messages from the Company;
2. Object to receive advertising messages from value-added service providers that are contracted parties with the Company;
3. Object to receive advertising messages from business partners of the Company;
4. Object to receive service charge collection notice via Your devices;
5. Object to receive any offer of products, services, and promotional marketing via usual communication channels;
6. Object to receive any direct marketing.

However, in case that your objection to collect, use, and disclose of Personal Data and such Personal Data is necessary for the Company to perform its lawful operation or for public tasks, the Company may continue to collect, use, and disclose your Personal Data if the Company can lawfully demonstrate prevailing reason, or for the purpose of establishment of legal claims, compliance of legal claims, or defence against legal claims.

In this regard, the Company may reject your request in accordance with the law, court order, or in case that your request may cause damage to rights and freedom of third party.

Right to Processing Suspension

You have the right to temporarily suspend processing Personal Data in the event that the Company is in the process of reviewing your request to rectify your Personal Data or objection request or any other cases that the Personal Data is no longer necessary for the Company and needs to erase or destroy such Personal Data in accordance with applicable law, but you instead exercise the right to suspend.

Right to Erase or Destroy

You have the right to request the Company to erase or destroy your Personal Data or anonymise your Personal data except it is necessary for the Company to perform its obligations under the contract in order to provide a service or there are any legal rights to refuse your request.

Right to Data Rectification

You have the right to rectify or change your Personal Data that is not correct or inaccurate in order to keep such data up to date. However, it is depending on the requirements of other applicable laws.

Right to Complain

You have the right to complain regarding Personal Data via the communication channel of the Company in order to receive explanation or provisional solution from the Company or submit your complaint to the supervising authority in accordance with the Personal Data Protection Act.

Security Measures and Quality of Personal Data

The Company recognises the importance of maintaining the security of your Personal Data. Therefore, the Company has established measures to maintain the security of Personal Data appropriately and consistency, and make your Personal Data confidential to prevent loss, access, destruction, use, conversion, modify or disclosure of Personal Data without rights or unlawful in accordance with the Company's Cyber Security Policy.

Any Personal Data that the Company received from you such as name, residential address, contact number, identification number, financial information which is completed and up-to-dated relating to an identified or identifiable of your identity will be used in accordance with the objectives of the Company. The Company will carry out appropriate measures to protect your Personal Data.

Marketing Activities and Promotions

During the use of service, the Company may send information related to marketing activities and promotions of product and service of Company, affiliates and business partners which you may interested, while you can withdraw your consent to receive the information via the channel as specified by the Company.

Privacy Policy of Third-Party Websites

This Policy is only applying to the Company's services and website. If you are accessing to other websites, whether from Company’s website or not, you will have to study and comply with the privacy policies of any third-party websites, separate from the Company’s Website.

If You Refuse to Disclose or Use Your Personal Data

The Company may necessarily collect your Personal Data in accordance with the law or to enter into a contract with you. If you refuse to disclose your Personal Data to the Company, it may cause the Company unable to provide a service to you.

In case that the Company use your Personal Data to perform its obligations under the contract or as required by law, if you refuse to allow the Company to use your Personal Data, you may continue to use the service of the Company, however, it may be causing you to receive less convenience from the use of service due to the Company does not obtain a consent to effectively use your Personal Data for the purpose.

Data Protection Officer

The Company has undertaken the Personal Data Protection Act. B.E. 2562 [2019] by appointing the Data Protection Officer (DPO) to monitor the operation of the Company with respect to the collect, use and disclose Personal Data in accordance with the Personal Data Protection Act B.E. 2562 [2019], including relevant personal data protection laws. In addition, the Company has rules and regulations to regulate the related parties to undertake their duties in accordance with the Privacy Policy and in line with the policy of the Personal Data Protection and Cyber Security Supervision Committee as specified by the Company.

Privacy of Minors

Our services are not designed for minors under the age of 18. Only persons 18 years of age or older may use the Website. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete that individual’s personal information to the extent required by the Privacy Data Protection Act. We may, where permitted by law, retain certain anonymized information internally for purposes described in this Policy.

Contact Information regarding Personal Data

The Company’s Customer and Service Management is accessible under
datasecurity@kitzee.agency

Changes to this Privacy Policy

From time to time, the Company may amend this Policy as the Company deemed reasonable or necessary. In case of relevant major amendments, the Company will announce the updated Policy on website of the Company.